Glance at conversations and tickets; access different modules, and much more.
Using the dashboard, you can quickly view the status of conversations: the total messages exchanged, received, and sent based on different channels and team members during a particular time.
Plus, see how many contacts were added. Use filters to pinpoint the data.
- Channels – Select the channel(s) you want to see the conversation overview for.
- Team Members – See status based on a team member(s).
- Date Range – Overview of Today, Yesterday, This Week, This Month, and Custom.
It also enables you to view an overview of Tickets. Click Tickets to switch the info. Here, you can view Total Tickets, Due Tickets, Open Tickets, and Closed Tickets.
Further, it guides whether the tickets created were leads or opened by the team. You can use the filters to pinpoint ticket info based on different rules,
- Board – See an overview of a particular Ticketing Board.
- Team Members – Tickets that include a particular team member(s).
- Date Range – Tickets created Today, Yesterday, This Week, This Month, and Custom.
- Created By – Tickets created by a particular team member(s).