Stay updated with user queries and respond to them promptly.
Overview
The Chat module at OMNIBOX allows users/customers to view messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.
Through Chat, you can respond to queries on WhatsApp, Facebook, Instagram, Telegram, and WeChat.
Upon logging in to OMNIBOX, you’ll be on the Chat module interface by default. However, to access the Chat module, click the Chat option in the sidebar.
The Chat module has different sections that allow you to manage and perform several actions on conversations efficiently.
Search Options
Chat Search Options
Using this particular option in the Chat module, you can search, filter, and sort conversations.
By clicking on the filter icon, you can see more advanced filter options
Channel Selector
Chat Channel Selector
Switch between the OMNIBOX channels to view conversations and communicate with users messaging from different chat platforms.
Conversation Tray
Select conversations to communicate with users.
Contact Info
Contact Info In Chat
Edit contact information, create tickets, and more.
Chat Area
OMNIBOX Chat Area
Communicate with users using different message types and more.