When using WhatsApp’s official API channel, you can assign a team member to handle a specific chat.
ℹ️ Use case: A navigational menu between organization departments [support/ technical/ finance, etc.] so that automatically, the required team member will be assigned to the right client.
- Click on the top right member icon
2. Click on the dropdown menu to view all available team members created under your OMNIBOX server.
3. click and select the desired team member to manage the Chat.
4. Click on assign. You will see that the chat is now assigned to the desired team member in the char window and chat tray.
