Connecting your personal device to the OMNIBOX enables two unique options for you.
- Enforce organization security measures and automation on a personal WhatsApp account.
- Create a BOT account for groups of “not OMNIBOX connected” devices. Learn how to create a new BOT channel.
Steps to create a new personal channel
Steps for connecting new personal channel
- Log in to your organization server, Learn how to login
- Navigate to the Channels screen
- Click on the [Create Channel] button
- Submit your Channel name and admin email.
- At the channel page click on [Details] button on your newly created channel section.
- Scan the generated QR code using your WhatsApp/ WhatsApp business app
- Wait for successful integration.
*If you wish to remove a personal channel, learn how
Steps after the new personal channel is connected (Recommended)
- Navigate to the channel [Details] screen.
- Open the dropdown action menu.
3. Click on [Sync Contacts] to enable the importation of your WhatsApp account contacts (This action may take up to 1 hour in some cases).
Sync Messages
In the dropdown menu, click on the [Sync Messages] button to start importing your WhatsApp account’s existing messages and view them in the OMNIBOX chat interface (this action may take up to 1 hour in some cases).